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Grievance Redressal & Customer Support

We're here to help resolve your concerns

At Fixamigo, customer satisfaction is our top priority. We have established a comprehensive grievance redressal mechanism to ensure that your concerns are addressed promptly and effectively. This page outlines our support channels and the process for raising and resolving grievances.

1. Contact Channels

Primary Support:

Email: support@fixamigo.com

Phone: +91 80781 60942

Working Hours: Monday to Saturday, 10:00 AM – 4:00 PM

Grievance Officer:

Name: Mahir Minhaj K

Email: km@fixamigo.com

Address: Ponmala, Malappuram, Kerala, India, Pin - 676528

2. Support Process

Level 1: Initial Support

  • Contact our customer support team via email or phone
  • Response time: Within 24 hours
  • Basic troubleshooting and service-related queries

Level 2: Technical Support

  • Escalation for complex technical issues
  • Direct interaction with repair experts
  • Response time: Within 48 hours

Level 3: Grievance Officer

  • Final escalation point for unresolved issues
  • Direct handling of serious complaints
  • Response time: Within 72 hours

3. Information Required for Support

  • Order/Service ID (if applicable)
  • Contact information (name, phone, email)
  • Device details (make, model)
  • Clear description of the issue
  • Any relevant photos or documentation

4. Resolution Timeline

  • General queries: 24-48 hours
  • Technical issues: 2-3 working days
  • Complex grievances: 3-5 working days
  • Refund-related issues: 7-10 working days

5. Escalation Matrix

If you're not satisfied with the resolution:

  1. First Level: Customer Support Team
    Email: support@fixamigo.com
  2. Second Level: Technical Support Lead
    Response Time: Within 48 hours
  3. Final Level: Grievance Officer
    Email: km@fixamigo.com

6. Legal Compliance

Our grievance redressal mechanism complies with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We maintain transparency and ensure proper documentation of all grievances received and their resolution.

7. Our Service Commitment

  • Acknowledge all complaints within 24 hours
  • Provide regular updates on resolution progress
  • Maintain confidentiality of customer information
  • Fair and transparent resolution process
  • Continuous improvement based on feedback

We value your feedback and are committed to providing the best possible support. For immediate assistance, please contact us at our contact page.